Terms of Service

OSO Money (Pty) Ltd | Registration / Reference No. 26368

This Agreement (“Agreement”) is between you (referred to as “User”, “you” or “your”) and OSO Money (Pty) Ltd (“OSO Money”). OSO Money (Pty) Ltd is the trading name of the regulated business through which the Services described in this Agreement are provided. The applicable regulated entity, licensing and regulatory details are as disclosed to you and/or on the OSO Money website and onboarding documentation.

OSO Money provides foreign exchange and international payment services, including currency conversion, payment execution and related services, subject to applicable law, regulatory requirements, customer due diligence and the availability of its banking and payment partners.

By using the Services, you confirm that you have read, understood and accepted this Agreement and any documents incorporated into it, including applicable fee schedules, privacy notices, risk disclosures and policies. If you do not accept this Agreement, you must not use the Services.

Changes to this Agreement

We reserve the right to amend this Agreement from time to time. Where appropriate, information about material changes will be made available to you. Your continued use of the Services after a change has taken effect constitutes acceptance of the amended Agreement to the extent permitted by applicable law. If you do not agree to an amendment, you may stop using the Services, subject to completion of any outstanding transactions or obligations.

1. Use of the Platform & Services

1.1. You must comply with all guidelines, notices, rules and policies applicable to the use of the Services. We may from time to time upgrade, modify, suspend or discontinue any Service, functionality or feature. We will not be liable to the extent that such action prevents or limits your access to the Services, except where liability cannot lawfully be excluded.

1.2. You must not use the Platform or Services to upload, transmit or distribute material that is unlawful, misleading, offensive, defamatory, fraudulent, malicious or otherwise prohibited by applicable law.

1.3. Any information, instructions or communications submitted by you in connection with the Services may be processed, stored and used for the purposes of providing the Services, complying with legal and regulatory obligations, preventing fraud and financial crime, and protecting our legitimate business interests, subject to applicable privacy law.

1.4. Information, rates, market commentary, estimates and other material made available through the Services are provided for general or transactional purposes and may change without notice. You remain responsible for assessing whether a transaction is suitable for your circumstances and requirements.

1.5. We may use third-party banks, payment providers, liquidity providers, technology providers, foreign exchange providers and other service providers. Their services may be subject to additional terms, conditions, limits and processing requirements.

2. Eligibility and Prohibited Use

2.1. By using the Services, you represent and warrant that:

• you have full legal capacity and authority to enter into this Agreement;
• if you are acting for a legal entity, you have full authority to bind that entity;
• all information and documents supplied by you are true, accurate and complete;
• your use of the Services will comply with all laws and regulations applicable to you and to the transactions you undertake;
• you are not subject to applicable sanctions, embargoes or other restrictive measures;
• the funds used in connection with the Services are from legitimate sources and are not connected with unlawful activity.

2.2. We may refuse to onboard or transact with a User who does not satisfy our customer due diligence requirements, is considered high risk, or otherwise fails to meet our legal, regulatory, banking or risk requirements.

2.3. We may refuse registration or decline to provide any particular Service or transaction where we are entitled or required to do so under applicable law, regulatory requirements, our internal risk controls or the requirements of a relevant banking or payment partner.

2.4. You must notify us promptly of any change to your identity, address, contact details, ownership, control, authorised representatives or other information provided during onboarding. We may request supporting evidence.

2.5. We may suspend, restrict or close an account where we reasonably believe that the User has breached this Agreement or applicable law, or where this is required for regulatory, compliance, fraud prevention, sanctions, security or risk-management purposes.

3. Verification and Customer Due Diligence

3.1. Before providing Services, and from time to time thereafter, we may require identification and verification information relating to you, your authorised representatives, directors, shareholders, beneficial owners and/or counterparties, as applicable.

3.2. You must provide complete and accurate information and documentation reasonably required for identity verification, customer due diligence, anti-money laundering, counter-terrorist financing, sanctions screening, fraud prevention and other financial-crime controls.

3.3. We may require information relating to the source of funds, source of wealth, purpose of a transaction, underlying transaction, beneficiary, sender, counterparty or supporting commercial documentation. Enhanced due diligence may be required in appropriate circumstances.

3.4. If you fail to provide requested information or documents, or if information supplied is inaccurate, incomplete or misleading, we may delay, reject, restrict, suspend or terminate Services or transactions.

3.5. We may make enquiries directly or through third parties to verify information, assess risk and prevent fraud and financial crime. Information may be shared with relevant service providers, financial institutions, fraud-prevention bodies or authorities where permitted or required by law.

3.6. We may refuse or suspend Services where the outcome of our verification, screening or risk assessment is not satisfactory.

4. Services

4.1. OSO Money provides foreign exchange and international payment services. Depending on eligibility and availability, Services may include currency conversion, spot foreign exchange transactions, receiving funds, sending funds to beneficiaries, and related payment and account services.

4.2. A foreign exchange transaction may involve the conversion of one currency into another at an agreed or applicable exchange rate, together with any applicable fees or charges.

4.3. International payments may be processed through banks and third-party payment providers. Processing times, cut-off times, payment routes, beneficiary requirements and charges may vary by currency, country, bank, payment method and transaction type.

4.4. We may rely on third-party providers to deliver some or all aspects of the Services and may change such providers where reasonably necessary.

4.5. We may impose transaction limits, currency limits, country restrictions, beneficiary restrictions and other controls based on applicable law, regulatory requirements, banking arrangements and our risk policies.

5. Transaction Instructions, Cancellations and Delays

5.1. You are responsible for ensuring that all transaction instructions are accurate, including the currency, amount, beneficiary name, beneficiary account details, bank details, reference and payment purpose.

5.2. Once you have authorised a transaction and we have accepted it for processing, cancellation or amendment may not be possible. Where cancellation or amendment is possible, additional costs, exchange-rate movements, bank charges or other fees may apply.

5.3. We may delay, reject, reverse or suspend a transaction where required or permitted by law, regulation, a court or authority, a banking or payment partner, our compliance procedures, sanctions screening, fraud controls, security procedures or other legitimate risk controls.

5.4. We are not responsible for delays caused by banks, correspondent banks, payment systems, payment providers, foreign exchange markets, public holidays, cut-off times, regulatory checks, inaccurate information supplied by you or other circumstances outside our reasonable control.

5.5. Where funds are returned or a transaction is reversed, the amount returned may differ from the amount originally sent because of exchange-rate movements, bank charges, intermediary charges or other applicable costs.

6. Rates and Fees

6.1. Foreign exchange transactions are subject to the applicable exchange rate quoted or otherwise agreed with you. The applicable rate may include an FX margin or spread.

6.2. Transactions may also be subject to transaction fees, payment fees, bank charges, correspondent banking charges or other disclosed costs.

6.3. Fees and pricing may be changed from time to time. The applicable price and fees for a transaction will generally be those communicated to you at the time the transaction is accepted, unless otherwise agreed.

6.4. Fees already incurred in connection with a transaction may be non-refundable, including where a payment is subsequently cancelled, rejected or returned, to the extent permitted by law.

6.5. Where third-party charges apply, these may be deducted from the amount being transferred or charged separately, as applicable.

7. Foreign Exchange Risk

7.1. Foreign exchange rates can move rapidly. Once a transaction has been agreed, you may be exposed to gains or losses arising from currency movements, particularly where a transaction is delayed, cancelled, returned or requires re-conversion.

7.2. We do not guarantee that an exchange rate will remain available after a quote expires or after market conditions change.

7.3. Unless expressly agreed otherwise, OSO Money does not provide investment advice, tax advice or financial planning advice in connection with foreign exchange transactions.

8. Personal Data Management

8.1. We may collect, use, store and share personal and business information in accordance with our Privacy Policy and applicable data-protection law.

8.2. You consent to the processing and disclosure of information where reasonably necessary to provide Services, verify identity, process payments, manage risk, prevent fraud and financial crime, comply with legal and regulatory obligations, or operate our business.

9. Cookies

9.1. Information about the use of cookies and similar technologies is contained in our applicable Cookie Policy.

10. AML, CFT and Sanctions

10.1. We operate customer due diligence, anti-money laundering, counter-terrorist financing, sanctions and financial-crime controls as required by applicable law and our regulatory obligations.

10.2. We may request additional information or documents concerning a transaction, its purpose, source of funds, source of wealth, beneficiary or underlying commercial activity.

10.3. We may report or disclose information to the Financial Intelligence Centre, regulators, law-enforcement agencies, courts, banks, payment providers or other competent authorities where required or permitted by applicable law.

10.4. We may decline, delay, freeze, restrict, reverse or terminate a transaction or relationship where required by law or where reasonably necessary to manage financial-crime, sanctions, fraud or other regulatory risks.

11. Suspension and Termination

11.1. We may terminate this Agreement or suspend or restrict access to the Services where permitted by applicable law, including where you breach this Agreement, fail customer due diligence, provide inaccurate information, engage in suspicious or fraudulent activity, become subject to sanctions, or where continued provision of Services creates legal, regulatory, banking or risk concerns.

11.2. We may also suspend or terminate Services where required by a regulator, court, bank, payment provider or other competent authority.

11.3. Termination does not affect rights or liabilities accrued before termination. Any outstanding fees, charges or other amounts due remain payable.

11.4. Where an account or relationship is closed, we will deal with any remaining funds in accordance with applicable law, regulatory requirements, banking/payment arrangements and our procedures.

12. Confidentiality

12.1. We will treat User information as confidential, subject to disclosures required or permitted by law and disclosures to our service providers, banking and payment partners, professional advisers, regulators, law-enforcement agencies and other parties where reasonably necessary to provide or protect the Services.

13. Liability and Indemnification

13.1. You are responsible for all instructions and transactions submitted through your account, including transactions submitted by persons you authorise.

13.2. You must act in accordance with this Agreement and applicable law and must not take actions that may cause loss, regulatory exposure, fraud or reputational damage to OSO Money, its partners or other customers.

13.3. To the fullest extent permitted by law, we do not warrant that the Services will always be uninterrupted, secure, timely or free from errors or omissions.

13.4. Our electronic records of instructions, communications and transactions will constitute evidence of the relevant activity, subject to applicable law.

13.5. To the fullest extent permitted by law, we will not be liable for indirect, incidental, special or consequential losses, including loss of profit, revenue or business, arising from the Services or inability to use the Services.

13.6. You are responsible for losses, reversals, chargebacks, fees, penalties and other costs incurred by us or our partners to the extent caused by your breach of this Agreement, unlawful conduct, fraud, negligence or incorrect information or instructions.

13.7. You are responsible for determining and meeting your own tax obligations arising from transactions undertaken through the Services.

14. Restricted Activities

14.1. You must not use the Services to:

• violate any applicable law, regulation, licence requirement or third-party right;
• launder money, finance terrorism, commit fraud, evade sanctions or facilitate other financial crime;
• process payments connected to unlawful gambling, fraud, extortion, trafficking or other prohibited activities;
• provide false, misleading or incomplete information or documentation;
• use another person's identity or account without proper authority;
• attempt to gain unauthorised access to our systems or interfere with the security or operation of the Platform;
• use the Services for transactions that we reasonably determine to be prohibited, suspicious or inconsistent with our policies or regulatory obligations.

14.2. This list is non-exhaustive. Nothing in this Agreement grants a right to use the Services for unlawful, fraudulent, unethical or unauthorised purposes.

15. Intellectual Property

15.1. All intellectual property rights in the Platform, OSO Money branding, content, software, materials, documentation and related services remain with OSO Money and/or its licensors. You may not copy, reproduce, distribute, modify, reverse engineer or commercially exploit such material except with prior written permission or as permitted by law.

16. Electronic Communications

16.1. You agree that communications between you and us may take place electronically, including by email and through the Platform. Electronic notices, agreements, confirmations and records will satisfy applicable writing requirements to the extent permitted by law.

17. Notices and Support

17.1. Contractual notices to OSO Money should be sent to: Suite D1, Nautica Building, 13 Beach Road, Cape Town, Western Cape, 8005, Republic of South Africa.

17.2. The primary contact email for enquiries and support is: [email protected]

17.3. Notices to you may be sent to the email address or physical address provided during onboarding. You must keep your contact details current.

18. Indemnification

18.1. To the fullest extent permitted by law, you agree to indemnify and hold harmless OSO Money, its affiliates, directors, officers, employees, representatives and agents against claims, losses, liabilities, penalties and reasonable costs arising from your breach of this Agreement, unlawful use of the Services, fraud, negligence or violation of third-party rights.

19. Remedies

19.1. We reserve all remedies available at law and in equity for breaches of this Agreement, including restricting, suspending or terminating access to the Services and disclosing information where required or permitted by law.

20. Assignment

20.1. You may not assign or transfer your rights or obligations under this Agreement without our prior written consent, except where such restriction is prohibited by law. We may assign or transfer our rights and obligations where permitted by law.

21. Service Availability and Maintenance

21.1. We do not guarantee uninterrupted access to the Services. We may suspend or restrict access for maintenance, upgrades, security incidents, banking or payment-provider outages, regulatory requirements or other operational reasons.

21.2. Where reasonably practicable, we will seek to provide notice of planned maintenance or material service interruptions.

22. Financial Services Disclaimer

22.1. Unless expressly stated otherwise in writing and permitted by our regulatory permissions, OSO Money does not provide investment advice, portfolio management or financial planning advice. Information supplied through the Services should not be treated as a personal investment recommendation.

22.2. Foreign exchange and international payment services involve financial and operational risks. You should consider your own circumstances and obtain independent professional advice where appropriate.

23. Internet and Telecommunications

23.1. Any internet access, mobile connectivity, telecommunications services or devices required to access the Services are your responsibility and must be obtained at your own cost.

24. Waiver

24.1. Any failure or delay by us in enforcing a right or provision of this Agreement does not constitute a waiver of that right or provision.

25. Severability

25.1. If any provision of this Agreement is found to be invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary, without affecting the validity of the remaining provisions.

26. Entire Agreement

26.1. This Agreement, together with any policies, disclosures, fee schedules and other documents expressly incorporated into it, constitutes the entire agreement between you and us concerning the Services and supersedes prior agreements relating to the same subject matter, except to the extent expressly agreed otherwise in writing.

27. Dispute Resolution

27.1. We encourage you to raise any complaint or dispute with us first by contacting [email protected] so that we have an opportunity to investigate and resolve the matter.

27.2. Nothing in this Agreement limits any mandatory complaint, dispute-resolution or regulatory process available to you under applicable law.

28. Governing Law and Jurisdiction

28.1. This Agreement is governed by the laws of the Republic of South Africa.

28.2. Subject to any mandatory dispute-resolution or regulatory requirements, disputes arising from this Agreement will be subject to the jurisdiction of the competent courts of Cape Town, Republic of South Africa.

29. Regulatory Information

29.1. OSO Money (Pty) Ltd is the trading name used in connection with the regulated business providing the Services. The relevant regulated entity and applicable regulatory permissions should be identified in the final published version of this Agreement and in the customer onboarding materials.

29.2. Reference / registration number: 26368.

29.3. Registered / business address: Suite D1, Nautica Building, 13 Beach Road, Cape Town, Western Cape, 8005, Republic of South Africa.

29.4. Primary contact: [email protected]

Last updated: 2 September 2026